Manage your conversation quota
Updated June 25, 2026
Your plan includes a monthly volume of conversations. Here's how it's counted, where to track it, and what happens at the limit.
How a conversation is counted
One conversation = one visitor over 24 hours, no matter how many messages are exchanged. A customer who asks three questions in a day is one conversation. If they come back the next day, that's a new one.
Track your usage
On the dashboard, the quota block shows your volume used out of your monthly limit, and the date the counter resets.
At the limit
As you near your limit, you get a heads-up — no surprises. Beyond it, extra conversations are billed on top (see the rate on the Pricing page). You stay in control: nothing cuts off, your customers keep being greeted.
If you regularly go over, change plan from Billing: it's often cheaper than paying for overage.
The counter resets every period. The reset date is shown on your dashboard.