First test on your site

The widget is on. Before letting Navi greet your customers, take the visitor's seat and check everything responds as expected.

Open the widget

1. From Installation, click Preview my store (or just open your site).
2. The Navi bubble appears at the bottom of the page. Click it to open the conversation.

Ask a real question

Test the two uses that matter to your customers:

1. A product question — for example "Do you have it in size M?". Navi answers from your real catalog.
2. An order lookup — for example "Where's my order?". Navi first asks for a code sent by email to verify identity, then gives the status and tracking link.

Check it all works

• The Navi bubble is visible on every page.
• Navi replies in the visitor's language.
• Answers use your real info (policies, product details), not generic lines.

Bubble not showing? Go back to activate the widget in your theme — most often the toggle wasn't saved (the Save button).

Next

Navi is live. You can now set its tone, guardrails and knowledge base from the dashboard — those guides are coming soon.