Email notifications

Navi keeps you posted by email: billing reminders and app notifications. It all goes to one address, which you choose.

Set your contact email

1. Open Settings → General.
2. Fill in the contact email.

This is the address that receives billing reminders and the Navi notifications sent to you. Keep it up to date: if it changes, you might miss an alert.

When Navi hands off to you

When a request falls outside its scope, Navi doesn't improvise: it passes it to you with the full context of the conversation. You'll find these handoffs in the Customer service section of your dashboard (escalated conversations and their reason).

One address for everything. If several people need to follow up, use a shared inbox (for example support@your-store.com).