Knowledge base
Your policies, FAQ, and product sheets indexed. Navi answers with your real info, cites its source, and makes nothing up.
Your policy: returns within 30 days, free label.
Source · Return policyPlugged into your Shopify back office · verified by email code · real-time actions
The Shopify AI assistant that takes action on your orders, in real time
Navi authenticates your customers, reads their real orders, and takes action: tracking, cart prep, returns. Plugged straight into your Shopify.
14-day trial No credit card 10-minute install
« Where is order #2843? »
A typical chatbot
Per our policy, orders ship within 24 business hours.
Navi
Order #2843 shipped yesterday. USPS 9400 1112 0255 0000 0000, here's the tracking link.
Real order, not a script
Your customers don't want an answer. They want action.
« Where is order #2843? »
« Can you cancel the shipment? »
« I want to return an item »
N
Navi · Aurora Store
En ligne
Écrivez un message…
Conversation isn't enough anymore. Your customers want things to move.
The solution
It authenticates, it accesses, it acts.
Navi is plugged straight into your Shopify back office. Your customers act on their own order, right in the conversation.
Authenticates your customers
An email code before accessing their data. The customer is identified inside the conversation, as if they were logged into their account.
Accesses real orders
Plugged straight into your Shopify back office. Status, tracking, contents, history. Navi sees what you see in your back office.
Takes action
Prepares a cart with a checkout link, approves a return request, recommends from your real catalog.
Onboarding
Installed in 10 minutes
No migration, nothing to rebuild. Navi plugs on top of your existing Shopify, in three steps.
01
Fill in a short form
A few details about your store and your needs. Five minutes, watch in hand.
02
Click your install link
We email you a unique install link. One click, you approve the Shopify permissions, Navi is connected to your store.
03
Activate the widget in your theme editor
In the Shopify theme editor, add the Navi block to your layout. The widget appears, your assistant goes live.
Features
Everything you need, nothing more
Only features you'll actually use. Each one takes repetitive support off your plate.
Tailored to you
You edit the tone, instructions, and guardrails yourself from the app. Changes apply instantly.
ToneWarm, casual
Applied just nowBilingual
Native French and English. Navi detects the customer's language and answers in it.
Analytics dashboard
Conversations, conversions, recurring support topics. You see what's happening.
Hands off when it should
When a request falls outside its scope, Navi passes it to you cleanly, with the full context of the conversation.
Security & GDPR
Data isolated per store, European hosting, GDPR-compliant by design.
Roadmap
Just shipped, and what's next
Navi ships every week. Here's what just landed in V3, and the next big milestone.
Live · May 2026
From advice to checkout, no break
When your customer is convinced, Navi builds the cart right in the conversation and sends a pre-filled checkout link. No friction between the recommendation and the purchase.
Summer 2026
On the Shopify App Store
Shopify validation finalized, public listing on the official App Store. Widget customization via native App Blocks in the theme editor, app verified by Shopify.
Missing a feature? Email me. The roadmap is built with the stores that use Navi.
Pricing
Five plans, built to grow with you
You pay for the volume of conversations Navi actually handles. One conversation = one visitor over 24 hours, no matter how many messages are exchanged. No commitment, no hidden fees.
Start here
Trial · 14 days
0€
Test Navi on your actual store.
- 300 conversations over 14 days, whichever comes first
- Sales advisor, order tracking, support
- Basic customization
- No credit card required
Découverte
For small stores starting to automate support.
99€/mo
- 300 conversations per month
- Sales advisor, order tracking, support
- Knowledge base
- Analytics dashboard
- Email support
Starter
For stores starting to grow.
250€/mo
- 800 conversations per month
- Everything in Découverte
- Advanced customization (tone, instructions, guardrails)
- Priority support
Recommended
Pro
The right balance for most stores.
400€/mo
- 1,500 conversations per month
- Everything in Starter
- Guided onboarding
Scale
For high volume and high demands.
600€/mo
- 3,000 conversations per month
- Everything in Pro
- Dedicated account manager
- Monthly performance audit
- Custom onboarding
Extra conversations billed at 0,40€/conversation and you'll be notified before any overage, no surprises.
Setup and installation included · Cancel anytime
All prices in EUR. Stripe handles currency conversion automatically.
FAQ
Frequently asked questions
Everything we get asked before signing. Got another question? Drop us a line.
You give us read-only access to your store (catalog, orders, policies) via our Shopify app (one-link OAuth install). Navi indexes everything, calibrates the agents on your tone, then you activate the Navi block in your theme editor to display the widget. No changes to your existing stack.
Another question? alexis.raitano@myffu.fr
Plug in Navi, see for yourself.
Install Navi in 10 minutes. Try it free for 14 days. You decide afterward.
No credit card required · Cancel anytime