The Shopify AI assistant that takes action — not just talks
Not another chatbot. Navi authenticates your customers, accesses their real orders, and takes action — cart prep, tracking, returns. Connected natively to your Shopify.
14-day trial No credit card 30-minute install
Navi · Aurora Store
En ligne
Your customers don't want an answer. They want action.
« Where is order #2843? »
« Can you cancel the shipment? »
« I want to return an item »
A typical chatbot
« Per our policy, orders ship within 24 business hours. »
Navi
« Order #2843 shipped yesterday 4:12pm. USPS 9400 1112 0255 0000 0000, expected delivery Thursday. »
Conversation isn't enough anymore. Your customers want things to move.
The solution
Not three chatbots. Three agents that do things.
Navi is connected natively to your Shopify. Your customers stop asking a FAQ — they interact with their own store.
Authenticates your customers
OTP by email before any access to sensitive data. The customer is identified inside the conversation — as if they were logged into their account.
Accesses real orders
Direct Shopify connection via MCP. Status, tracking, contents, history — Navi sees what you see in your back office.
Takes action
Prepares a cart with a checkout link, generates a return label, recommends from your real catalog. Not just conversation — results.
Live demo
Ask it something
Click a suggestion or type your own question. This is exactly what your customers will see on your store.
A demo that simulates a real snowboard store.
Product recommendation, order tracking with identity verification, return policy, personalized advice. Four scenarios to see how Navi reacts in real conditions.
- Four scripted scenarios to explore
- Native product and order cards
- Email + OTP verification flow
- Light markdown, citations, clear structure
Navi · Alpine Edge
Online
Pick a suggestion
Simulated demo. The connected version on your Shopify uses your real catalog, your tone, and your policies.
Onboarding
Installed in 30 minutes
No migration. No stack to rebuild. Navi plugs on top of your existing Shopify in three simple steps.
Fill in a short form
A few details about your store and your needs. Five minutes, watch in hand.
Approve the Shopify connection
We email you an authorization link. One click connects Navi to your store in read mode.
Paste 2 lines into your theme
A snippet to drop into your Liquid. The widget appears, your assistant goes live.
<!-- Navi widget -->
<script src="https://cdn.navi.myffu.fr/widget.js" data-shop="your-store.myshopify.com"
async></script>Features
Everything you need, nothing more
No gadgets. Every feature is built to reduce your workload and increase your conversion.
Bilingual
Native French and English. Navi detects the customer's language and answers in it.
Tailored to you
You edit the tone, instructions, and guardrails yourself from the app. Changes apply instantly.
Knowledge base
Your policies, FAQ, and internal docs indexed for sourced, accurate answers.
Analytics dashboard
Conversations, conversions, recurring support topics. You see what's happening.
RAG knowledge base
Augmented retrieval on your documents — Navi cites its sources and doesn't hallucinate.
Security & GDPR
Data isolated per store, European hosting, GDPR-compliant by design.
Coming up
Shipping this summer
Navi ships every week. Here are the three big milestones for this summer.
From advice to checkout, no break
When your customer is convinced, Navi builds the cart right in the conversation and sends a pre-filled checkout link. No friction between the recommendation and the purchase.
Self-service returns
Prepaid return labels generated inside the conversation: item selection, eligibility check against your policies, label sent by email. Customers serve themselves, you save time on return tickets.
On the Shopify App Store
One-click install from the official App Store. Automatic OAuth, widget customization via native App Blocks in the theme editor, app verified by Shopify. No more pasting code into your theme.
Missing a feature? Email me — the roadmap is built with the stores that use Navi.
Pricing
Five plans, built to grow with you
You pay for the volume of conversations Navi actually handles. One conversation = one visitor over 24 hours, no matter how many messages are exchanged. No commitment, no hidden fees.
Trial — 14 days
Test Navi on your actual store.
- 14 days of free use
- Sales advisor, order tracking, support
- Basic customization
- No credit card required
Découverte
For small stores starting to automate support.
- 300 conversations per month
- Sales advisor, order tracking, support
- Knowledge base
- Analytics dashboard
- Email support
Starter
For stores starting to grow.
- 800 conversations per month
- Everything in Découverte
- Advanced customization (tone, instructions, guardrails)
- Priority support
Pro
The right balance for most stores.
- 1,500 conversations per month
- Everything in Starter
- Guided onboarding
- Response within 4 business hours
Scale
For high volume and high demands.
- 3,000 conversations per month
- Everything in Pro
- Dedicated account manager
- Monthly performance audit
- Custom onboarding
Extra conversations billed at 0,30€/conversation — you'll be notified before any overage, no surprises.
Setup and installation included · Cancel anytime
All prices in EUR. Stripe handles currency conversion automatically.
FAQ
Frequently asked questions
Everything we get asked before signing. Got another question? Drop us a line.
Another question? alexis.raitano@myffu.fr
Your next customers are waiting
Install Navi in 30 minutes. Try it free for 14 days. You decide afterward.
No credit card required · Cancel anytime