Guardrails and blocked topics

Navi has no "forbidden topics" checklist. You steer it another way, and it's more powerful: with instructions in plain language. What you write, Navi follows.

It all happens in Settings → Instructions.

General instructions

The General instructions field applies to every agent (sales, orders, support). This is where your house rules and limits live:

Never promise a specific delivery date. Don't invent availability: if a product isn't in the catalog, say so. For any medical question, redirect to our support team.

Per-agent instructions

Below it, three fields steer each agent separately:

• Sales & advice — how to recommend (e.g. "favor our bundles over single products").
• Order tracking — what to say about orders (e.g. "never give an arrival estimate, only the tracking link").
• Customer support — how to handle after-sales (e.g. "offer an exchange before a refund").

General instructions are capped at 500 characters, per-agent ones at 300. One rule per sentence, in the imperative: the sharper they are, the better Navi applies them.

Good practice

• Say what Navi should do as much as what to avoid.
• Test after each change: ask Navi a question that touches the rule, check its answer.
• A safety rule (health, legal, sensitive data)? Put it in General instructions, not in a single agent.

Next

So Navi answers from your real info (not generic lines), feed its knowledge base.